Privacy Policy

This Privacy Policy explains how Alteration Atelier handles personal data in connection with its tailoring, alteration, remodelling, and upcycling services and its website.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Email contact

[email protected]

Telephone

+66 81 838 6021

Postal address

99, Thanon Phahon Yothin, Tha Sala Sub District, Amphoe Mueang Lop Buri District, Lop Buri Province 15000

Privacy contact

Use the contact details below for privacy questions, data requests, or policy-related correspondence.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. A person may also object to processing in some circumstances or ask for clarification about how their data is used. Where a request cannot be fully granted, we will explain the reason to the extent required by law.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify identity before responding to a request. We will review the request, confirm whether any legal or operational limits apply, and respond within a reasonable period under applicable law. If additional time is needed because the request is complex or numerous, we will handle it in a proportionate manner.

Requests are reviewed against identity and record-matching requirements before action is taken.

Data Retention

We retain personal data for the period needed to manage inquiries, quotations, project work, collection, payment, after-service follow-up, and any related legal or accounting obligations. When data is no longer required, we delete it or anonymise it where appropriate. Some records may be kept longer if needed to resolve disputes, meet statutory duties, or maintain business records.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices, website functions, or legal requirements. The revised version will apply from the date it is published on the website unless a different effective date is stated. Users should review the policy periodically to remain informed of current practices.

This policy may be revised when our practices, services, or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage consultations, record design approvals, carry out remodelling or alteration work, arrange collection, process payments, provide fit or finish follow-up, maintain business records, operate the website, and meet legal or accounting obligations. We may also use limited data to improve service quality and manage communications related to an active project.

Processing is limited to the operational needs of the studio and website.

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. These parties are expected to use the data only for the services they provide to us and to handle it in a manner consistent with their contractual duties and applicable law.

Service providers receive only the information needed to perform assigned functions.

Legal Disclosure

We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, property, customers, or operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.

Disclosure may occur where a legal duty or formal request applies.

Data We Collect

We may collect identification and contact details, project inquiry information, garment and material details, consultation notes, fit and approval preferences, booking and collection records, payment-related information, and limited technical data such as device and usage information. Where a customer supplies garments or materials for assessment, we may also process information about the condition, construction, and suitability of those items for remodelling or upcycling.

The categories of data collected depend on how a person contacts us, requests a project, or uses the website.

How We Collect Data

We receive personal data directly from users through contact forms, email, phone, workshop visits, and booking or project discussions. We may also obtain information from records created during the assessment, quotation, approval, remodelling, fitting, collection, and payment process, as well as from technical logs generated when the website is used.

Information is gathered from direct submissions, workshop interactions, and basic website activity.

Types of Cookies

We may use session cookies to support site operation, preference cookies to remember settings, and persistent cookies to understand how the website is used over time. These cookies may help with security, page performance, and basic service improvement. We do not rely on cookies to collect more information than is needed for those purposes.

Cookie use is limited to operational, preference, and basic analytics functions.

Cookie Controls

Users can usually manage cookies through their browser settings, including blocking some cookies or deleting stored cookies. If cookies are disabled, parts of the website may not function as intended. Where a cookie preference tool is available, it should be used to record choices for non-essential cookies.

Browser controls can be used to limit or remove non-essential cookies.